HELLO
Welcome to THE FAM
where property owners and guests are treated like family.
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ABOUt us
We offer a highly personalised, owner operated short-term holiday rental management service for properties in Jervis Bay and Newcastle.
From styling and setting up your property to managing listings, handling all guest communications, maintenance and changeovers, we provide an end to end solution. We take care of everything.
what makes us different
When you join us, you'll feel the difference.
Our unique and hands on service provides a premium offering to both property owners and their guests.
We focus on the personal touches, attention to detail and professional communications that ensure our properties excel. This drives maximum booking conversion, occupancy, guest reviews and financial performance.
meet the team
Based in Newcastle and Jervis Bay respectively, Carly and Mel are the business partners behind FAM.
We are a passionate, energetic, driven team committed to delivering the best for our owners and guests. Backed by our local crews, we bring extensive real estate management, marketing, customer service and hospitality experience.
We love what we do and strive to ensure our guests and owners are treated like family.
What our guests say
“FAM will look after you like you’re family. They went above and beyond to make our weekend stay absolutely perfect and exceeded with flying colours”
Michelle
“Our family loved our stay which was made even better by FAM’s great communication and effort to make our trip great”
Josie and Mick
“Amazing hosts who really care about your stay and wanting it to be the best it can be. From the amenities to the localised guide book with recommendations, to the little touches, FAM have created a home away from home. We would highly recommend them and will definitely be back again”
Lorraine
What our clients say
“We couldn’t recommend FAM highly enough. We have learnt so much. They are complete professionals, responsive communicators and balance providing great guest experiences and owners’ needs with ease and genuine care”
Lisa
“Since taking over the reins, FAM have done a fantastic job. They’ve kept up the 5 Star reviews, handled issues with no fuss and always kept our guests happy”
Ange
“Partnering with FAM was the best decision for us. Every little detail is done with so much care and pride. FAM look after us professionally and we feel as though they are as emotionally attached as we are as owners”
Snezana